Our Policies

A $20.00 non-refundable registration fee per child will be added to the cost of the first month in each calendar year.
 

Upon registering for a class, you will be asked to pay for the session in which you signed up for. One you have completed a session you will need to manually enroll for the next session. we will not automatically continue the enrollment, or auto charge you for the next session unless you have had us enroll you or done so online.
 

No refunds will be given for any reason. Once we have reserved a spot for you in a class, that spot is considered “sold” and is no longer marketable.  When scheduling classes, it is your responsibility to make sure that vacations, appointments, and health concerns do not interfere with the lessons for which you have enrolled.  Payments cannot be transferred from one family to another family. 
 

Once you have registered for a session, you have the ability to remain in that session until it has been completed, at that time you can re-enroll for the next session, or discontinue lessons. You will not need to provide us with any info to withdraw from lessons. Session will be six weeks in length throughout all of 2022.  
 

Here at Sunshine we realize that things happen. Life is full of changing circumstances that may interfere with your normal daily schedule. With that in mind, we allow all classes that you miss to be made up within 1 year of the scheduled absence. As long as you are activly enrolled in weekly swim lessons, you can call, or schedule any make up classes. Make up lessons will be scheduled around our availablity.

If we have to cancel class for any reason (such as lightning), we will issue you a “Monsoon Make-up Coupon”, each good for one full class credit, or you will be scheduled for one of our “Monsoon Make-up” days.   Please do not assume lessons are cancelled if it is raining.  We will hold all classes unless there is danger presented by lightning, as is common during the summer monsoons.  In an effort to provide our families with the times for which they are registered, lessons will not be cancelled any earlier than 10 minutes prior to the beginning of the class time.  Every effort will be made to contact you of any cancellations as soon as possible!  Thank you for your understanding.
 

We understand that once your child finds a teacher with whom he or she is comfortable, you may want to continue with that teacher.  We will try our best to accommodate your request, however we cannot guarantee that you will be assigned the instructor that you request.  We do not notify you if there is a teacher change or if the request cannot be granted.  If the teacher is available, the first person requesting the teacher is assigned to that teacher.  Because all of our teachers are excellent, we feel confident that your child will improve equally well with any of our teachers.  In fact, we feel that it may benefit your child to take lessons from a variety of instructors since each one has a unique style to offer.
 

We schedule our instructors to avoid any unnecessary staff absences, however, at times, a teacher may be unavoidably absent.  Should your instructor be absent, we will provide an extremely competent substitute.  If your instructor is absent more than once, we will attempt to provide the same substitute as during previous absences.  In the extreme case when no substitute can be provided, we will arrange a make-up lesson or issue a coupon worth the full price of a class.