Our Policies

---

Once a student has been enrolled into a class, the student will be automatically re-enrolled into that class for the following month.  If the student is ready to move up to the next swimming level, the parent will be informed at the pool and you can come into the office to arrange for the proper level class.  The student will stay in the same class (and be taught at the appropriate level) until arrangements to be moved have been made.  If the student will not be swimming during the following month, the student must be withdrawn from the class by the 15thof the month before.  For example, a student swimming during August but who does not plan to swim in September must be withdrawn from the class by Aug. 15 in order to avoid being charged for the September classes.  The parent’s credit card will be automatically charged on the 1stof each month.  

A $20.00 non-refundable registration fee per child will be added to the cost of the first month in each calendar year.
 

Upon registering for a class,you will be asked to pay for the month in which you signed up for. After your first month with us you will automatically be charged on the 1st of each month for your upcoming scheduled classes. This will include being automatically prorated for any days not available in that month due to holidays, or regular monthly changes in dates. We do have an annual fee of $20 that will be billed to your account post registration.
 

No refunds will be given for any reason. Once we have reserved a spot for you in a class, that spot is considered “sold” and is no longer marketable.  When scheduling classes, it is your responsibility to make sure that vacations, appointments, and health concerns do not interfere with the lessons for which you have enrolled.  Payments cannot be transferred from one family to another family. 
 

If the student will not be swimming during the following month, the student must be withdrawn from the class by the 15thof the month before.  For example, a student swimming during August but who does not plan to swim in September must be withdrawn from the class by Aug. 15 in order to avoid being charged for the September classes.  The parent’s credit card will be automatically charged on the 1stof each month.
 

We will make every effort to fairly handle absences due to a child’s serious illness.  We feel that missing a lesson due to the occasional cold, stomachache, fever, naps, doctor appointments, vacations, or simply forgetting the lesson are the sole responsibility of the parent.  If your child is feverish or contagious, please keep your child at home to expedite their recovery and limit the risk of spreading infection to other students and our staff.

Sunshine Swim School is committed to providing swim instruction of the highest caliber.  Parents have complained that when students making up a missed class are placed in their children’s class, it is disruptive to their child and inhibits his/her progress.  In order to maintain the quality of instruction that your child deserves and that you have come to expect from us, we have adopted a fairly rigid make-up policy.

If the student is taking 1 class per week, we will make every effort to schedule a make-up for 1 absence during the month. If the student is taking 2 or more classes per week, then we will try to schedule a make-up for up to 2 absences during a month.  Please notify us at least 12 hours in advance of the absence.  However, we can never guarantee that a missed class will be made up. We require no less than 12 hours advance notice to consider the absence “excused.”  Unexcused absences are not made-up. We will only schedule make-ups in classes with two or fewer students and, during our June and July weekday classes, make-ups will only be offered on Fridays.  If a make-up is not scheduled during the same month in which the original class is missed, a make-up can be scheduled during a future month if the child is enrolled in that month.  The possibility of scheduling a make-up expires one year from the date of the original absence. If you miss a scheduled make-up, another make-up will notbe scheduled.  There is a high probability that the make-up will be scheduled with someone other than your child’s regular instructor.For private and semi-private classes, the make-up policy is the same except that the student does not need to be enrolled in a future month in order for the make-up to be scheduled.
 

If we have to cancel class for any reason (such as lightning), we will issue you a “Monsoon Make-up Coupon”, each good for one full class credit, or you will be scheduled for one of our “Monsoon Make-up” days.   Please do not assume lessons are cancelled if it is raining.  We will hold all classes unless there is danger presented by lightning, as is common during the summer monsoons.  In an effort to provide our families with the times for which they are registered, lessons will not be cancelled any earlier than 10 minutes prior to the beginning of the class time.  Every effort will be made to contact you of any cancellations as soon as possible!  Thank you for your understanding.
 

We understand that once your child finds a teacher with whom he or she is comfortable, you may want to continue with that teacher.  We will try our best to accommodate your request, however we cannot guarantee that you will be assigned the instructor that you request.  We do not notify you if there is a teacher change or if the request cannot be granted.  If the teacher is available, the first person requesting the teacher is assigned to that teacher.  Because all of our teachers are excellent, we feel confident that your child will improve equally well with any of our teachers.  In fact, we feel that it may benefit your child to take lessons from a variety of instructors since each one has a unique style to offer.
 

We schedule our instructors to avoid any unnecessary staff absences, however, at times, a teacher may be unavoidably absent.  Should your instructor be absent, we will provide an extremely competent substitute.  If your instructor is absent more than once, we will attempt to provide the same substitute as during previous absences.  In the extreme case when no substitute can be provided, we will arrange a make-up lesson or issue a coupon worth the full price of a class.