Front Desk Manager Job Description

For over 41 years, Sunshine Swim School has been serving our community as Tucson’s premier swim instruction facility.  Our proven curriculum has been carefully developed to increase a student’s aquatic knowledge of safety and technical skills, encourage a love of learning, and promote self-esteem.  Our students range in age from 6 months to over 80 years and we provide over 60,000 lessons annually.  Our team members enjoy a work environment focused on doing “whatever it takes” to provide our students and their families with a fun, positive, life-long learning experience.

Front Desk Manager – This is a customer-service position.  Initiative is appreciated, sales experience is a plus, computer proficiency and superior phone etiquette is required, mastery of multi-tasking is a pre-requisite, excellent customer service skills and the ability to communicate effectively with all levels of staff are essential. As a manager, you must be dependable, self-directed, able to take ownership, problem solve, and resolve conflict.

Responsibilities include:

  1. Key holder
  2. Keep track of all customer-related issues: including enrollment, payments, attendance, forms
  3. Receive all phone calls and return messages
  4. Sales
  5. Maintain accurate cash drawer
  6. Liaison between all levels of staff and customers
  7. Maintain overall facility appearance and condition, including cleaning
  8. Participation in scheduled advanced trainings
  9. Other tasks as assigned

Some things you should know:

  1. Sunshine Swim School is a family owned business and EVERY member of our team plays a crucial role in the success of our students and our staff
  2. As a part of the Sunshine team, respect is earned and egos are checked at the door; the environment you work in is directly related to the effort you put into your team
  3. All new team members must complete the training, regardless of experience
  4. Reliability is expected and initiative is encouraged
  5. All positions are seasonal, our season is February to November
  6. Most positions are part-time
  7. Staff meetings are mandatory for all staff members

THANK YOU for considering Sunshine Swim School a part of your career path!

8484 E Speedway Blvd, Tucson, AZ 85710 - (520) 886-6005
Tuesday January 16th, 2018 - Copyright Sunshine Swim School.